Your privacy is a core commitment at bigtak. This Privacy Policy explains in plain, formal terms exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information.
Please read this Privacy Policy carefully. By registering an account with bigtak or by continuing to use the platform, you acknowledge that you have read and understood this policy and consent to the collection and processing of your personal data as described herein. This policy should be read alongside our Terms & Conditions and Responsible Gaming policy.
bigtak ("bigtak", "we", "us", "our") operates the online gaming platform accessible at https://bigtak.net. In the course of providing sports betting, live casino, slot gaming, account management, and payment processing services to players in Bangladesh and beyond, bigtak collects and processes certain personal data about registered users and visitors to the platform.
This Privacy Policy sets out in clear, formal terms the categories of personal data we collect, the specific purposes for which that data is used, the legal bases on which we rely to process it, the third parties with whom we may share it, the security measures we apply to protect it, the period for which we retain it, and the rights you hold as a data subject. We are committed to handling your personal information responsibly, transparently, and in accordance with recognised international data protection principles.
If you have any questions about this Privacy Policy or about how bigtak handles your personal data, please contact us at [email protected]. We commit to responding to all privacy-related enquiries within five business days measured in Bangladesh Standard Time (BST, UTC+6).
bigtak collects personal data in several distinct categories depending on the nature of your interaction with the platform. The following table summarises the categories of data we may hold about you:
| Data Category | Specific Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number, gender | Registration, KYC verification |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Registration, account updates |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, transaction amounts in ৳, deposit and withdrawal history | Deposit and withdrawal processing |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, time zone | Automatic collection on site visit |
| Usage Data | Pages visited, games played, bets placed, session duration, click paths, search queries within the platform | Automatic collection during use |
| Communication Data | Support ticket content, live chat transcripts, email correspondence, survey responses | Customer support interactions |
| Verification Data | Copies of government-issued ID, proof of address, selfie images submitted for identity verification | KYC process |
| Behavioural Data | Betting patterns, preferred game categories, deposit frequency, responsible gaming tool usage | Ongoing platform activity |
bigtak does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data unless specifically required by applicable law or for the operation of responsible gaming tools (for example, self-exclusion records).
bigtak collects personal data through the following channels and mechanisms:
bigtak uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent or being required to do so by applicable law.
bigtak processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
Where we rely on legitimate interests as a legal basis, we have conducted a balancing assessment to confirm that our interests do not override your fundamental rights to privacy and data protection. You may request details of that assessment by writing to [email protected].
bigtak does not sell your personal data to third parties under any circumstances. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:
All third-party processors engaged by bigtak are contractually required to process personal data only on bigtak's documented instructions, to implement appropriate security measures, and to assist bigtak in meeting its data protection obligations.
bigtak uses cookies and similar tracking technologies to operate the platform, personalise your experience, and gather analytics data. The categories of cookies we use are as follows:
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. For marketing cookies, you may withdraw consent at any time by contacting [email protected] or adjusting the relevant setting in your account preferences.
bigtak takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, and destruction. These measures include:
While bigtak employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
bigtak retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or operational obligations. The following general retention periods apply:
When personal data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
As a data subject, you hold a number of rights in relation to the personal data bigtak holds about you. bigtak respects these rights and will respond to all verified requests within a reasonable timeframe. Your rights include:
To exercise any of these rights, please submit your request in writing to [email protected]. bigtak may require you to verify your identity before processing a request. There is no charge for exercising these rights in ordinary circumstances.
The bigtak platform is strictly intended for individuals aged 18 and over. 18+ bigtak does not knowingly collect personal data from any individual under the age of 18. Registration is subject to age verification procedures, and additional KYC checks may be triggered where there is any doubt about a player's age.
If bigtak becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately suspended, all associated funds will be held pending investigation, and the personal data will be securely deleted to the extent permitted by our legal obligations. Parents or guardians who believe a minor has registered on the bigtak platform are urged to contact us immediately at [email protected].
We strongly recommend that households with minors implement appropriate internet access controls to prevent underage access to gambling platforms. bigtak supports parental control software as a complementary safeguard alongside our own age verification measures.
The bigtak platform integrates with third-party game providers, payment processors, and analytics services, each of which operates under its own privacy policies and data processing practices. bigtak is not responsible for the privacy practices of these third parties, although all such partners are contractually required to implement appropriate data protection standards as a condition of their engagement with bigtak.
The bigtak platform does not contain links to external third-party websites for commercial or promotional purposes. Where third-party services are embedded within the platform (such as live dealer game streams from Evolution Gaming or Ezugi), your interaction with those embedded services may be subject to the relevant provider's own privacy terms in addition to this policy.
bigtak reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. When material changes are made, the revised policy will be published on this page with an updated "Last Updated" date, and registered players will be notified via the email address associated with their account where practicable.
We encourage you to review this Privacy Policy periodically to remain informed about how bigtak protects your data. Your continued use of the platform after any amendment constitutes acceptance of the revised policy. If you do not agree with any change, you should cease using the platform and may request account closure by contacting [email protected].
If you have any questions, concerns, or complaints about this Privacy Policy or about the way bigtak processes your personal data, please contact us using the details below. We are committed to resolving all privacy-related matters promptly and transparently.
bigtak thanks you for taking the time to read this Privacy Policy. Protecting your personal data is not a compliance formality for us — it is a genuine operational commitment that underpins the trust you place in our platform.
Six principles that guide how bigtak handles your personal data every day.
Every byte of data transmitted between your device and the bigtak platform is protected by industry-standard SSL/TLS encryption, ensuring your personal and financial information cannot be intercepted in transit.
bigtak does not sell, rent, or trade your personal data to any third party for commercial gain. Your information is used exclusively to deliver, improve, and secure the services you have signed up to use.
You hold full rights to access, correct, delete, restrict, and port the personal data bigtak holds about you. Submit a request to [email protected] and we will respond within five business days.
Payment details including bKash, Nagad, Rocket, and Upay account numbers are stored in encrypted form and are verified as belonging to you personally. Third-party payment details are never accepted on bigtak.
bigtak retains personal data only for as long as is necessary to serve you and meet legal obligations. Transaction records are kept for five years; support communications for three. Data no longer needed is securely deleted.
bigtak applies data minimisation principles — we collect only the personal data genuinely required to deliver our services and fulfil legal obligations. We do not collect sensitive categories of data without an explicit lawful basis.
Now that you understand how we protect your data, dive into the games and sports you love — or review our other policy pages for complete peace of mind.