bigtak Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and bigtak ("bigtak", "the Platform", "we", "us", "our"). These Terms apply to all services offered through https://bigtak.net, including sports betting, live casino games, slot games, account management, payment processing, and any promotional activities.

By proceeding to register an account or by continuing to use an existing account, you unconditionally accept these Terms. Your continued use of the bigtak platform following any amendment to these Terms constitutes acceptance of the revised Terms. bigtak reserves the right to modify these Terms at any time with notice published on the platform.

2 Eligibility & Age Requirements

Access to the bigtak platform is strictly restricted. To register and use the platform, you must satisfy all of the following criteria at the time of registration and at all times during your use of the platform:

• Age: You must be at least 18 years of age. bigtak enforces a strict 18+ policy. Any individual found to be under the age of 18 will have their account immediately suspended and any funds held pending investigation. 18+
• Legal capacity: You must have full legal capacity to enter into binding contracts under the laws applicable to you.
• Residency and local law compliance: You are solely responsible for determining whether accessing and using the bigtak platform is lawful in your jurisdiction. bigtak operates as an offshore gaming platform; players are individually responsible for ensuring compliance with any applicable local laws and regulations in Bangladesh or elsewhere.
• Not a Restricted Person: You are not a current or former employee, contractor, consultant, director, officer, or close associate of bigtak or any affiliated entity.
• Single account: You may hold only one registered account on bigtak. Multiple accounts are strictly prohibited and may result in permanent suspension of all associated accounts and forfeiture of any balances held.

bigtak reserves the right to request documentary proof of age and identity at any point. Failure to provide satisfactory evidence within a reasonable timeframe may result in account restrictions or closure.

3 Account Registration

To access the full range of bigtak services, you are required to complete the account registration process accurately and honestly. When registering, you agree to provide the following information truthfully and keep it current at all times:

• Full legal name as it appears on your government-issued identification document.
• Date of birth confirming you are 18 years of age or older.
• Valid email address to which account communications will be sent.
• Mobile phone number registered in your name, used for account verification and transaction notifications.
• Preferred payment method details (e.g., bKash, Nagad, Rocket, or Upay account number registered in your name).

bigtak implements a Know Your Customer (KYC) verification process. You may be required to submit copies of a valid national ID card, passport, or other government-issued identification, along with proof of ownership of the payment method used for deposits. Accounts that have not completed KYC verification may have withdrawal requests withheld until verification is satisfactorily completed.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity that occurs under your account credentials is deemed to have been authorised by you. You must notify bigtak immediately at [email protected] if you suspect unauthorised access to your account.

4 Deposits & Withdrawals

bigtak supports a range of local Bangladeshi payment methods designed to make funding your account fast and convenient. Accepted deposit and withdrawal channels include bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, and direct bank transfer to participating banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others.

The following conditions apply to all deposit and withdrawal transactions on the bigtak platform:

• Minimum deposit: ৳200 per transaction unless otherwise stated in a specific promotion.
• Minimum withdrawal: ৳500 per transaction. Withdrawal requests below this threshold will not be processed.
• Payment method ownership: The payment method used to deposit must be registered in your own name. Deposits from third-party accounts are strictly prohibited and may result in account suspension and fund forfeiture.
• Withdrawal to same method: Withdrawals will generally be processed back to the same payment method used for the most recent deposit, subject to operational considerations. bigtak reserves the right to request additional verification before processing any withdrawal.
• Processing times: Deposit credits are typically applied within 60 seconds for mobile wallet transactions. Withdrawal processing times vary by method but bigtak targets completion within 24 hours for verified accounts in good standing.
• Currency: All transactions on the bigtak platform are conducted in Bangladeshi Taka (BDT, ৳). bigtak does not accept foreign currency deposits; any conversion costs are borne entirely by the player.
• Limits: bigtak reserves the right to impose deposit and withdrawal limits at the account level based on verification status, account history, or risk assessment criteria.

bigtak is not responsible for delays caused by third-party payment processors, mobile network operators, or banking systems. In the event of a technical error resulting in an incorrect credit or debit to your account, bigtak reserves the right to correct the error regardless of the account balance at the time of correction.

5 Bonuses & Promotions

bigtak offers promotional bonuses, free bets, cashback offers, and other incentive programmes from time to time. All bonuses are subject to the specific terms published alongside each individual offer at the time it is made available, and to the following general bonus conditions:

• Wagering requirements: All bonus funds are subject to wagering requirements before they may be withdrawn as cash. The applicable wagering multiplier will be clearly stated in each promotion's specific terms.
• One bonus per player: Unless explicitly stated otherwise, each player is entitled to claim each promotion only once. Using multiple accounts or coordinating with other players to claim bonuses multiple times constitutes bonus abuse and is strictly prohibited.
• Eligible games: Not all games contribute equally to wagering requirements. Specific game contribution percentages will be stated in the individual promotion terms. Live casino games, certain table games, and jackpot slots may have reduced or zero contribution.
• Expiry: Bonus funds that are not used or wagered within the stated validity period will be automatically removed from the account without notice.
• Maximum bet with active bonus: While a bonus is active, the maximum bet per round or per event that qualifies for wagering contribution is subject to the limit stated in the individual promotion terms. Placing bets above this limit may result in the bonus and any associated winnings being voided.
• Withdrawal before completion: If you choose to withdraw funds before completing bonus wagering requirements, bigtak reserves the right to deduct the bonus amount and any winnings attributable to it from the withdrawal amount.

bigtak reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Decisions regarding bonus eligibility, wagering fulfilment, and disputes are made at bigtak's sole discretion and are final.

6 Betting & Gaming Rules

All sports bets placed on the bigtak platform are subject to the specific rules applicable to each sport and market type. The following general rules apply across all betting and gaming activity:

• Bet acceptance: All bets are subject to acceptance by bigtak. bigtak reserves the right to refuse, limit, or void any bet at its sole discretion, including bets placed on events where odds were published in error.
• Odds changes: Odds are subject to change up until the moment a bet is confirmed. The odds displayed at the time of confirmation are the odds that apply to your bet.
• Void bets: Bets may be voided in circumstances including but not limited to: event cancellation, incorrect odds, incomplete events, or technical malfunctions. Voided bets will be refunded to your account balance.
• Live betting: In-play bets are accepted subject to a brief delay for verification purposes. bigtak accepts no liability for bets placed on events where the outcome was already determined at the time of bet placement due to latency or connection issues.
• Game fairness: All casino games on bigtak use certified Random Number Generator (RNG) technology or live dealer formats supplied by licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. bigtak does not interfere with game outcomes.
• Disconnection policy: In the event of a disconnection during a casino game round, the round will be completed according to the game provider's rules. Any winnings or losses from the completed round will be credited or debited accordingly.

7 Prohibited Conduct

The following activities are strictly prohibited on the bigtak platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of funds, and reporting to relevant authorities where applicable:

• Opening or operating more than one account on the bigtak platform.
• Providing false, misleading, or incomplete information during registration or at any subsequent point.
• Using a payment method not registered in your own name or funded from a third-party source.
• Colluding with other players to manipulate game outcomes, exploit bonus structures, or artificially inflate wagering activity.
• Using any software, bot, automation script, or artificial intelligence tool to gain an unfair advantage over the platform or other players.
• Exploiting software errors, technical bugs, or pricing mistakes for financial gain. Any winnings derived from such exploitation will be voided.
• Attempting to launder money or use the bigtak platform for any activity that facilitates financial crime.
• Accessing the platform from a jurisdiction where online gambling is explicitly prohibited, if you are aware that such a prohibition applies to you.
• Sharing your account credentials with any third party or allowing any other individual to use your account.

8 Responsible Gaming

bigtak is committed to promoting responsible gambling practices and providing tools that help players maintain control of their gaming activity. The following responsible gaming features are available to all registered players:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits from within their account settings. Once set, limits take effect immediately. Requests to increase a deposit limit are subject to a mandatory cooling-off period before taking effect.
• Session time reminders: Players may configure session duration reminders to receive in-platform notifications after a specified period of continuous play.
• Self-exclusion: Players who wish to take a break from gambling may request a temporary cooling-off period or a longer-term self-exclusion of up to five years. During a self-exclusion period, the account will be locked and no marketing communications will be sent. To request self-exclusion, contact [email protected].
• Reality checks: Players may enable periodic pop-up notifications displaying the duration of their current session and a summary of recent activity.

bigtak strictly enforces the 18+ age requirement. If you believe a minor has accessed the platform using your details, contact us immediately at [email protected] so that the account can be secured. 18+

If you feel that your gambling is becoming a problem, we encourage you to make use of the tools described above and to seek support. Please refer to our dedicated Responsible Gaming page for full guidance.

9 Intellectual Property

All content on the bigtak platform — including but not limited to the bigtak brand name, logo, website design, graphics, text, software, game interfaces, and data compilations — is the exclusive intellectual property of bigtak or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bigtak platform for personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the platform without prior written consent from bigtak.
• Reverse engineer, decompile, or attempt to extract the source code of any software forming part of the platform.
• Use the bigtak name, logo, or brand identity in any manner that implies affiliation, endorsement, or sponsorship without explicit written authorisation.
• Scrape, crawl, or systematically extract data from the platform using automated tools.

Any unauthorised use of bigtak intellectual property will result in immediate termination of your account and may give rise to legal action.

10 Privacy & Data Protection

bigtak collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key privacy principles that govern bigtak's data practices include:

• Data minimisation: bigtak collects only the personal data necessary to provide the services described in these Terms.
• Security: All personal data and financial transaction data is transmitted using SSL encryption. Account access is protected by password authentication and optional OTP verification.
• No sale of personal data: bigtak does not sell your personal data to third parties. Data may be shared with payment processors, KYC verification providers, and fraud prevention services solely for the purpose of delivering platform services to you.
• Retention: Personal data is retained for as long as your account remains active and for a defined period thereafter, in accordance with applicable record-keeping obligations.

11 Limitation of Liability

To the fullest extent permitted by applicable law, bigtak and its directors, officers, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with:

• Your use of, or inability to use, the bigtak platform or any part thereof.
• Any decision made or action taken in reliance on content published on the platform.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Delays, errors, or interruptions caused by third-party payment processors, telecommunications providers, or internet service providers.
• Losses arising from gambling activity conducted on the platform, including but not limited to lost bets, unclaimed bonuses, or disputes over game outcomes.
• Force majeure events including natural disasters, government actions, civil unrest, or any event beyond bigtak's reasonable control.

The bigtak platform is provided on an "as is" and "as available" basis. bigtak makes no warranty, express or implied, that the platform will be uninterrupted, error-free, or free from harmful components. bigtak's total aggregate liability to any individual player in any calendar year shall not exceed the total net deposits made by that player to bigtak in the same calendar year.

12 Amendments to These Terms

bigtak reserves the right to amend, update, or replace any part of these Terms at any time. When material changes are made, bigtak will publish the updated Terms on this page with a revised "Last Updated" date and, where practicable, provide notice to registered players via the email address associated with their account.

It is your responsibility to review these Terms periodically. Continued use of the bigtak platform after any amendment has been published constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must stop using the platform and may request account closure by contacting [email protected].

13 Governing Law & Dispute Resolution

bigtak operates as an offshore gaming platform. These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which bigtak is registered and operates. By using the platform, you acknowledge that bigtak does not operate under any Bangladeshi domestic gaming licence and that you are accessing the platform on the basis that it is lawful for you to do so in your personal jurisdiction.

In the event of a dispute arising from your use of the bigtak platform, you agree to first attempt to resolve the matter informally by contacting the bigtak support team at [email protected]. bigtak commits to investigating all disputes in good faith and providing a written response within a reasonable timeframe.

If an informal resolution cannot be reached, the dispute shall be submitted to binding arbitration in accordance with the rules of the jurisdiction governing these Terms. You agree that any claim must be brought on an individual basis and not as part of any class or representative action.

14 Contact Us

If you have questions about these Terms & Conditions, require clarification on any provision, or wish to report a concern relating to your account or the platform, please contact the bigtak support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Response target: Within 2 hours during Bangladesh Standard Time (BST, UTC+6) peak hours; within 12 hours at all other times

bigtak is committed to resolving all player queries promptly, fairly, and transparently. We thank you for taking the time to read and understand these Terms & Conditions.